A message from Mike Wittenstein about the Day 3 Workshop
A message from Mike Wittenstein, Customer Experience guru and facilitator at the optional Day 3 workshop:
“You come to the conference full of hope. You’re going to hear all these great ideas about taking your business to the next level. You’re going to learn about ways of attracting more customers, strengthening your brand, and invigorating your customer experience.
And you do, indeed, learn about these things. In fact, you come away from the conference with pages of notes about strategies you need to try and practices you should put into place.
This is great stuff! Stuff you know would make a world of difference.
Once you get back to your company, though, life intercedes.
You have to place orders, do the schedule, work out problems that crop up, and on. By having to fight all these fires, your good intentions about applying new strategies gets lost.
Attending the conference becomes a happy memory, instead of a defining moment that could have made a huge impact on your career, your organisation, and the lives of your customers.
Is it possible to prevent that from happening? Is there a way you can make sure that all the best ideas you learned at the conference don’t get lost and in fact get the best chance possible of being applied in your workplace ?
There is.
On May 24th, I am holding a special half-day workshop that’s designed to help you mine the previous two days for big ideas, and then create plans to hit the ground running with those ideas – once you return to the office.
What am I offering ? Well, some of the most prominent customer-focused firms in the world have hired me. Firms like Apple and McDonalds. Hospitals and car dealers. Software companies - and even competing customer experience firms. I founded and led IBM’s first customer experience practice within Global Services. I have the drive and the experience to help you create a vision for Customer Experience in your organisation.
In my half-day workshop on Day 3, you’ll be able to tap directly into my hard-wired-for-design brain and test your ideas real-time with a group of peers. For four hours you’ll tackle real issues —nailing troublesome design problems, tackling executive buy-in issues, and articulating winning adoption strategies. Epiphanies will be flying. Bring an extra pen. Your first one may run out of ink. Bring along that extra can of energy drink.
During the workshop, we will be throwing ideas and strategies around to find the ones that work for you. At the end of the day, you’ll emerge with one or two that, divining-rod-like, cut through the corporate bulls**t and point unwaveringly toward the action steps that will help you bust through your stagnation points. You’ll see your project—and the way to success—from a new, more powerful perspective.
If you want your organisation to adopt experiences that delight customers, engage employees, and profit shareholders at the same time, you owe it to yourself to stay at ECEW for one more morning – it’s a day that will shave months off your schedule and send you back into the office with some real objectives and outputs.
There are only a few weeks left till ECEW. So, pick up the phone, raise your hand, and say “I want in!”
See you on Day 3 !”
To attend the workshop, either use the booking form or if you have already booked to attend ECEW, contact the Focus Group on +44 (0) 1993 844 466