SynGro are premier sponsors of ICEW 2012

Leading organisation SynGro are providing sponsorship support for ICEW 2012, to be held on the 27th-28th March in Johnnesburg.

SynGro is a world leader in enabling large organisations to increase their customer loyalty, retention and profitability by capturing, managing and driving action from a Voice of the Customer programme.

By capturing the Voice of the Customer whether it is direct, indirect or inferred across any channel and combining it with clients’ operational systems and data, SynGro enables clients to evolve their customer engagement and create a customer centric culture

90% of SynGro staff hold advanced degrees in a customer research related subject. SynGro’s key clients include Stora Enso, OutoKumpu, and Heineken. SynGro’s clients capture real-time customer feedback across web, mobile, call centre and face to face channels in 74 countries and 30 languages

Maggie Wheeler, event organiser for The Focus Group, said: "I'm really pleased that this organisation with such strong links to Customer Experience have shown its support for International Customer Experience World 2012."

"Assembling a list of international and local speakers for ICEW 2012 brings with it large overheads, and without the support of  SynGro we would be unable to produce an event of the calibre we aspire to, and make it cost-effective for attendees."

"SynGro is a company who have supported the Focus Group in the past, as they recognise that our events offer sponsors a real opportunity to present their services to an audience of decision makers who are committed to CE. We welcome our continuing relationship with them and look forward to hosting what is hopefully our first CE event of many in South Africa in 2012."