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Articles
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HR can bring human magic to Customer Experience
An interview with Mike Wittenstein, CE guru and speaker at this year's ECEW and ICEW events, in which he discusses taking Customer Experience to new heights Read more
Spotlight on ECEW 2012 speakers and this year's Chair
This year's European Customer Experience World has an amazing line-up of speakers and topics, as well as an awarding-winner Chair. Read more
Stream sessions and Round Tables at this year's ECEW
Get the most of your ECEW experience by selecting your Stream sessions, and taking part in Round Table discussions Read more
Workshop session with Mike Wittenstein
A day 3 morning workshop session is available for ECEW delegates with CE guru Mike Wittenstein. Read more
Employee Engagement Benchmark Study - the Temkin Group
New report on Engagement produced by ECEW 2011 speaker Bruce Temkin shows strong connection between Employee Engagement and Customer Experience Read more
SynGro are premier sponsors of ICEW 2012
"Voice of customer" company SynGro are supporting ICEW 2012 Read more
Robin Lawton booked to address ICEW 2012
The international guru on Customer Experience, Robin Lawton, is a keynote speaker at ICEW 2012. Read more
Leading SA companies plus celebrity presenter at ICEW 2012
The Focus Group are delighted to announce a stunning line-up for ICEW 2012 Read more
Review of Engaging for Growth 2011
Dorota Karas, Business Psychologist and delegate at EFG 2011 provides a critique of the event Read more
Introduction to ICEW 2012
International Customer Experience World (ICEW) is taking place in Johannesburg in 2012. Bringing Customer Experience to South Africa, it will feature both local and international speakers. Read more