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Articles
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ICEW 2012 a resounding success
With 120 delegates in attendance, ICEW 2012 took place in Johannesburg last week. Speakers, gathered from the USA, the UK and South Africa addressed the event over 2 packed and informative days. Read more
The Smart Organisation meets the Smart Consumer
David Williams, CEO of HOWTOEXPERIENCE, describes the concept of the "Smart Consumer" and how your organisation needs to itself get smart to meet the challenges of dealing with them Read more
HR can bring human magic to Customer Experience
An interview with Mike Wittenstein, CE guru and speaker at this year's ECEW and ICEW events, in which he discusses taking Customer Experience to new heights Read more
Spotlight on ECEW 2012 speakers and this year's Chair
This year's European Customer Experience World has an amazing line-up of speakers and topics, as well as an awarding-winner Chair. Read more
Stream sessions and Round Tables at this year's ECEW
Get the most of your ECEW experience by selecting your Stream sessions, and taking part in Round Table discussions Read more
A message from Mike Wittenstein about the Day 3 Workshop
A day 3 morning workshop session is available for ECEW delegates with CE guru Mike Wittenstein. Read more
Employee Engagement Benchmark Study - the Temkin Group
New report on Engagement produced by ECEW 2011 speaker Bruce Temkin shows strong connection between Employee Engagement and Customer Experience Read more
SynGro are premier sponsors of ICEW 2012
"Voice of customer" company SynGro are supporting ICEW 2012 Read more
Robin Lawton booked to address ICEW 2012
The international guru on Customer Experience, Robin Lawton, is a keynote speaker at ICEW 2012. Read more
Review of Engaging for Growth 2011
Dorota Karas, Business Psychologist and delegate at EFG 2011 provides a critique of the event Read more