What is ECEW 2012?

ECEW brings together the world’s leading customer experience experts for an interactive two-day programme that immerses you in the most critical issues facing today’s business leaders.
ECEW 2012 is our fourth customer experience event in as many years and it promises to build upon the success of the last three. The 2012 event takes place at the new Hilton Hotel, Terminal 5, Heathrow, London on the 22nd - 23rd May 2012.

Who should attend ECEW 2012?

ECEW is open to executives from the private and public sector and aims to give attendees a clear picture of the future of customer experience. Those eager to champion customer experience across marketing, sales and all aspects of customer/client relationship management will find valuable insight into:

• Addressing the biggest challenges for retailers today and over the next five years.
• New trends in customer behaviour, expectations, delivery and best practice.
• Real-world case studies with speakers from reputable businesses such as Starbucks, Virgin Holidays and BT.
• Expanding and aligning core business values with customer experience.
• Tools and strategies for integrating customer experience across multiple channels and measuring ROI.
• The impact of social media on brands and customers.

How does ECEW 2012 work?

Over two days, the ECEW experience comprises a mix of group sessions, discussions and presentations with four flexible “streams”. Each stream has its own focus: social media, measurement and metrics, employee engagement and turning strategy into action. You can tailor the day around your needs by choosing a stream and following it or moving between streams for added diversity.

Join the community

The Focus Group is a community which continues to provide value for its members even after our events closes their doors. Our community includes fellow customer experience experts as well as individuals from a range of other industry sectors. All attendees to ECEW 2012 will become part of The Focus Group community and are given full access to our ever-expanding online resource of industry news and articles.

More information on ECEW 2012 is coming shortly. In the meantime, visit our ECEW 2011 website, or join the ECEW group on LinkedIn.