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Bizcommunity.com launched in 2001 and since then has grown in every way - in scope, offerings, range of products, portals, size and acceptance in the marketplace. Today, we are the B2B site of choice in South Africa and Africa for anyone wanting to know the who, what, where and why of what's happening in the advertising, marketing, media, retail and related sectors. More than 3,3 million website pages are viewed and over 350,000 people read Bizcommunity.com each month.

 The main goal of the CCMG is to provide information on matters affecting contact centres. These include, but are not limited to: industry standards, best practices, product information, templates, tools, training and development, networking opportunities, events on current issues facing the industry, case studies, and award programmes. The CCMG is an action-oriented group, committed to the advancement of professionals and organisations that utilise contact centres as an integral channel of operations, while promoting the interests of the Contact Centre Industry. 

As an organised body of knowledge and strategy, the CCMG aims to provide our members with the tools they need to enrich and improve their professional careers and their customer’s experience. CCMG members include management professionals from organisations with inbound or outbound contact centres, outsourcers, users of teleservices, trainers, consultants, technology, and service providers.

Consulta Research was founded in July 1998 by Prof Adré Schreuder, a doyen of the South African market research field, who has more than 20 years of academic and research experience and is a full professor of marketing.

Consulta Research is one of the leading lights in market research today — a registered private company operating as a research supplier that specialises in cutting edge business research solutions for a broad spectrum of clients.

We pride ourselves on always being strides ahead of the competition and our unrivalled track record and prestigious client list conclusively bear out this claim. We thrive on challenge and always seek to take the innovative route forward.

Contact Industry Hub offers the contact centre industry:

• Contactindustryhub.co.za – a comprehensive web site, packed with news, links, suppliers, events and jobs specifically for the contact centre industry

• The Contact Industry Hub Newsletter – a monthly e-mail newsletter that reaches 5,000+ opt-in contact centre decision makers and brings them up-to-date news and views

• The Contact Industry Hub & CCMG Database – a database of 2,100 contact centres in South Africa, linked to 12,000 middle and top management executives

• Contact Industry Hub Marketing Services – a direct marketing consultancy that takes vendors to the heart of the market through multiple entry points

CUSTOMALINE (PTY) LTD is a South African based company focusing on customer strategy consulting and interventions using our core team and collaborating with globally recognised experts and service providers to help organisations achieve true Customer Satisfaction.

We are the South African partner of International Management Technologies Inc. whose President is Robin Lawton. We also are a consulting partner of Verint-Vovici in South Africa. Originally established in 1997 as Customer-Line, and recently renamed as Customaline, our focus is to assist companies to become truly focused on their existing and potential customers. In many instances there is a tendency to spend time improving internal processes yet the quality of service afforded to customers is lacking.

Much energy is also spent on trying to understand a myriad of definitions attributed to attempts to structure and formalize the “science” of customer satisfaction. Our aim is to help you navigate your company toward a culture that puts the customer’s needs into a "top-of-mind" position. Simply put we help you align your business to your customer’s needs, spoken or unspoken.

The Customer Experience Professionals Association (CXPA) is a global non-profit organization dedicated to the advancement of customer experience management practices. Our members are individuals who develop, manage, optimize, and envision how organizations interact with their customers. This community includes customer experience practitioners within companies, vendors who support customer experience efforts, and other stakeholders in the industry.

The CXPA supports the professional development of its members and advances the field by providing research and education, developing standards, offering networking opportunities, promoting the industry, and creating a better understanding of the discipline of customer experience. Individual membership is only $195. Become a part of the movement and join today.

HR Future is a South African-based monthly new generation, multimedia magazine delivering strategic, yet practical people management content to in excess of 40,000 Executives, HR Directors, HR Managers and Line Mangers around the globe. Content is delivered via a print version, a digital version and a web site (www.hrfuture.net). 

International Management Technologies, Inc. (IMT) is a Voice of the Customer management consulting firm specializing in customer-centered culture (C3) practices. C3 is a systems approach to organizational transformation. It links the Voice of the Customer (VOC) with your organization's success. C3 is inside everything we do, whether it is strategic planning, performance measurement or process improvement. C3 enables you to excite customers, energize employees and leverage your leadership position.

Izwelisha Communications is designed as a communications corporation that is focused on expanding Brand Communications, Marketing and Advertising to its expected height. Our strategy includes delivering all possible services to develop small businesses, strengthen medium-sized growth companies, and take on projects for government offices, large corporations as well as Academics.

 Most of us in this business are recyclers, we use material that we have learnt, even copied somewhere but Izwelisha Communications has created minty methods to keep our clients fresh and forever preferred combined with high quality workmanship with the lowest costs in the industry.

The business of N’lighten is helping its clients grow their businesses through exceptional service and unforgettable customer experiences. Established in Cape Town in 2005, N’lighten also has offices in Johannesburg and services a national client base of satisfied business owners and managers who have set their organisations apart from the competition. 

By partnering with N’lighten and leveraging their unique brand of customer service research, training and strategy development, these forward-thinking companies have transformed their service culture and now offer truly exceptional service experiences that delight and retain their existing customers, while attracting a steady flow of new business regardless of market conditions. 

REAP is an innovative business advisory firm specialising in leading edge Customer Management thinking and in the design of Customer Centric (21st century) business models. We use proprietary methodologies & tools to provide support to organisations requiring major customer centric change programmes and/or specific tactical challenges. Our reference frameworks and associated structure govern informed decision-making and prioritisation.

Our solutions are based upon pragmatism and backed up by thought leadership, constant innovation and validated best practices from across the world. Our objective is to help our clients rapidly realise the financial benefits of building Customer Centric organisations.

ReConnect Africa is a unique online careers and business website and monthly magazine for African professionals in the Diaspora and around the world. 

ReConnect Africa features articles and interviews on careers, development and business in Africa as well as information on relocation to Africa, top companies and recruitment agencies for Africa.  It offers an ideal platform to advertise job vacancies, products and services to a targeted professional African market in Europe, across Africa and around the world.  

SAP is a well-known supplier of Enterprise Software that manages business operations and customer relations. Established in 1972, they employ over 53,000 people in 120 countries world-wide. They have been operating in Africa since 1982. 

SAP strives to define and establish undisputed leadership in the emerging market for business process platform offerings and accelerate business innovation powered by IT for companies and industries worldwide. As part of its commitment to corporate citizenship, SAP also contributes to economic development on a grand scale. SAP is recognised as a leader in demonstrating the highest level of integrity in its corporate governance and practices. These efforts are informed and driven by the core values of SAP – customer focus, integrity, quality, commitment, product excellence, and passion. SAP's successful growth strategy is based on our own technology innovation, co-innovation with customers and partners, and intelligent acquisitions.

SOCAP South Africa is part of a global SOCAP network and offers members assistance in developing and sharpening essential skills required for the consumer affair or customer service environment.

Key membership benefits include networking and communication opportunities with like-minded professionals through events and conferences as well as access to international SOCAP website resources and the membership directory all of which provide opportunities to exchange professional knowledge with people who share common experiences and areas of interest and further your own development in the field of customer care.

SynGro is a world leader in enabling large organisations to increase their customer loyalty, retention and profitability by capturing, managing and driving action from a Voice of the Customer programme.

By capturing the Voice of the Customer whether it is direct, indirect or inferred across any channel and combining it with clients’ operational systems and data, SynGro enables clients to evolve their customer engagement and create a customer centric culture.

Focused on the enterprise sector of the Voice of the Customer market, SynGro’s key clients include Stora Enso, OutoKumpu, Heineken and JP Morgan.

SynGro’s clients capture real-time customer feedback across web, mobile, call centre and face to face channels in 61 countries and 40 languages.