The focus of Abigail's role as Customer & Partner Experience director is about listening to and understanding the needs and feedback of Microsoft's customers and partners and ensuring that Microsoft's strategies continuously take account of this intelligence.

Prior to this role Abigail was responsible for Partner strategy across the EMEA region for the Information Worker Business Group within Microsoft. Before joining Microsoft in 2004 her experiences include working for; an international marketing consultancy, a Microsoft Partner organisation and a UK Financial Services organisation. Her background includes roles across marketing, sales, consulting and customer services. Abigail completed her MBA in 2004 and has worked in the Middle East as well as the UK.

She is also a non-executive Director of the British Quality Foundation