Alastair is Head of Client Care for Barclays Stockbrokers. Alastair is responsible for the Inbound Sales Centre, which handles dealing and portfolio management calls from Stockbrokers clients. Alastair is a member of the Stockbrokers Senior Management team and has specific responsibility for monitoring and improving customer experience.

With 16 years of customer facing experience in Financial Services, ten of which has been in contact centre management, Alastair is uniquely placed to share his insights into customer contact and customer experience improvement initiatives.