Chantel Botha is a business consultant within the internal consulting division of Sanlam. She has program managed the Customer Experience efforts over the last three years and has lead a team of experience designers who facilitated improvements across the business. The scope of the transformation included people and culture, processes and technology. Chantel's 18 years work experience includes fulfilling roles from general management, lecturing, consulting, training, project and programme management. She holds a B.Sc. degree in Business Economics and Mathematics.