Craig Palmer is the Practice Lead for Cable&Wireless Worldwide Contact Center line of business. Craig has over 20 years experience in the contact centre industry and has worked with many leading organizations to create and implement customer service solutions.

He specializes in brining new services and technologies to market and understating how these fit within existing business models.

He has written extensively on the development of customer contact and on the impact of Social Media on both customer care and business sales and marketing.