Helen has been immersed in digital for over 15 years, translating between marketing and technical teams in companies that include Sun Microsystems and United News and Media. She successfully founded and exited from New Media agency Chord9 and was on the board at Sift, a publisher specialising in monetising online communities. She joined FreshMinds co-founders Caroline Plumb and Charlie Osmond in 2008 to launch award winning, social media agency FreshNetworks. Working with brands such as Baxter Healthcare, the Foreign Office, Centaur Media PLC, 3M and Virgin Media, Helen brings her marketing, digital and social experience to offer a resolutely commercial and strategic approach to how social media can be used to enhance customer experience.