Henning Hansen is President and CEO, for feedback management software provider, Confirmit, a position he has held since 2005. In this role, he has overseen Confirmit's transition from a Market Research software provider, to a leading solutions vendor for customer and employee feedback management. Hansen is a passionate advocate of the power of the Voice of the Customer and its ability to change the way the businesses operate. His particular focus is on how organisations can capture customer feedback effectively, share it across all stakeholder groups and take action to improve the customer experience. He frequently liaises with Confirmit customers to gain a clearly understanding of how they use customer feedback, and to ensure that Confirmit continues to provide the full range of solutions that they need. Prior to his tenure at Confirmit, Hansen was CEO at a leading data security firm, and was Managing Director of Gartner in Norway. He holds two bachelor degrees; a BBa from BI Norwegian School of Management, Oslo and a BSc from Oslo ingeni�rh�gskole.