Keith has worked in the energy industry for over 35 years carrying out many roles initially qualifying as an engineer before moving through the ranks and holding many senior management roles. Keith has always held the customer's needs upper most and is a real 'customer advocate'. Delivering change programmes in many of these roles, the customer expectations and experiences has been a paramount goal and right at the top of Keith's personal agenda ' never getting deflected! In the many deliverables, Keith has supported these change programmes with novel and completing messages to get the buy in and engagement from a very wide ranging sets of audiences. Recently, Keith took ScottishPower into the WOW! Awards scheme and "catching staff doing things right". This was ground breaking for customers, stakeholders and shareholders alike.

Keith is also a Board Member of Quality Scotland which gives him access to share best practices across a variety of organisations in driving up customer experiences supported by the use of acclaimed Excellence Models