With more than 20 years of extensive customer relationship experience in the IT and service industries, Manish Sinha is currently the Vice President of customer care for Yahoo! Inc. Sinha is responsible for Yahoo!'s global customer support, concierge team and overall content moderation initiatives. Based in Sunnyvale, Sinha manages a global team of 1300 employees. Prior to joining Yahoo!, Sinha was the CIO for Microsoft's World Wide Customer Service and Support Organization (CSS). There he was responsible for all Systems, Processes and Tools related to CSS. Before that, Sinha was the Managing Director of the Asia Pacific region based in Singapore and covering Korea, China, Southeast Asia, Singapore, India, Australia and New Zealand. He also set up Microsoft's Global Technical Support Center in Bangalore, India growing the team from 1 to 1500 Support Engineers in a span of three years. Sinha has published a variety of international publications and is on the Board of Directors for two companies headquartered in the Bay Area. Sinha has successfully worked with government agencies in Asia and organizations such as SSPA, NASSCOM, CII and IDA/WDA (Singapore) to create new Technical Support and Customer Advocacy forums. His experience covers the complete life cycle of IT products and services including Product Development, Technical Sales, Sales and Marketing, Solution Selling, Consulting Services, Line Of Business (LOB) Application, Customer Service and Technical Support.