Marlene has been a member of the Customer Loyalty Team at Zappos.com since September, 2004. She is a member of the management team and in that role she is both mentor and promoter of culture. Marlene holds a BSBA in International Business from the University of Nevada Las Vegas, 2004. When not coaching members of the Zappos Customer Loyalty Team, she can be found sharing best practices in various panel discussions and speaking engagements. Random fun & possibly weird fact: Since I grew up in Hawaii, I don't just like spam, I love it!