Patrick is the Customer Experience Manager at Yorkshire Water focussing on operational customer issues, he's worked for YW for the last 12 years. Prior to this he worked in a number of service environments including retail, catering and IT service provision. He's experienced in change management, leading teams and developing and delivering customer experience strategy. Following a change programme last year he's working with a team of colleagues encouraging and developing engagement with the new company vision. In the last 12 months they've made progress and look forward to some significant but exiting water industry challenges in the next 12 months.